Welcome to CarbonX. We value your satisfaction and aim to provide high-quality products and a smooth shopping experience. By purchasing from our store, you agree to the policies outlined below.

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Returns & Exchanges

• Return Period: You may request a return within 7 days of receiving your order.

• Eligibility: To be eligible, the item must be unused, unworn, and in its original packaging with all tags attached.

• Non-Returnable Items: Certain items such as final sale products, gift cards, and personalized/customized items cannot be returned.

• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

• Process:

1. Email musaisomov7@gmail.com within 7 days of delivery with your order number and reason for return.

2. We will provide return instructions and a return authorization if applicable.

3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

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Refunds

• Approved returns will be refunded to your original payment method within 5–10 business days after inspection.

• Shipping fees (if any) are non-refundable, unless the return is due to a CarbonX error or defective item.

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Exchanges

If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order once your refund is processed.

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Damaged or Defective Items

If your order arrives damaged or defective, please contact us at musaisomov7@gmail.com within 7 days of delivery. Include photos of the product and packaging for faster assistance.

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Order Cancellations

Orders may be canceled within 7 hours of purchase if they have not yet shipped. Please email musaisomov7@gmail.com immediately with your order number.

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Contact Us

For any questions about these policies or your order, reach out to us at:

📧 musaisomov7@gmail.com